If a machine lets you down, we put it right

• ✓Mechanical and electrical faults from normal wear and tear
• ✓Time lost while the machine is broken down through no fault of yours
• ✓Our guarantee above if we cannot fix or swap it in time

• ✕Damage from misuse or accidents, at the actual repair cost (see the charges)
• ✕Lost keys, buckets, pins or hoses
• ✕Fuel if not returned full, and heavy cleaning

Switch it off, leave it where it is safe, and call or WhatsApp us. We aim to repair or replace it within 3 hours in our Wolverhampton delivery area, during hire desk hours. You are never charged for time a machine is down through no fault of yours.

No. Mechanical and electrical faults and normal wear and tear are covered by us. You only pay for damage caused by misuse or accidents, as set out on our Charges page.

WhatsApp us a photo and a short description straight away. Our AI hire desk replies out of hours with the first checks to try (fuel, isolator switch, safety lever). A person follows up when the hire desk opens, and you are not charged for the time the machine was down.

Yes. If a repair would take longer than a few hours we bring a replacement from our Wolverhampton yard, usually the same model. We tell you the plan on the phone before anyone sets off.

Yes. Every delivery includes a hand-over showing you the controls, and you can call us during the hire with any question. Each machine also has a quick-start guide and the full operator manual on our Manuals page, with daily checks on the Safety page.

The same number. We cover Dudley, Walsall, Bilston, West Bromwich and everywhere within 35 road miles of Wolverhampton from one yard, so the repair van and replacement machines come from the same place with the same 3-hour aim.